Help & FAQ

Choose your product, then pick the size, paper, quantity and print speed. Upload your artwork and check out. You’ll get a reference number as soon as your order is in our system.

Flyerz.co.za is open to everyone: businesses, schools, churches and individuals.

No. Our prices are for one design. For example, 5,000 flyers in 2 designs is charged as 2 × 2,500.

It’s the number we give your order. Please quote it whenever you contact us about your job.

Yes. Choose the “Re-order” option on the product page and quote your previous reference number. Artwork is charged separately, so if your artwork is already done you only pay for the printing.

Email sales@flyerz.co.za and your Account Executive will send you a quote.

Yes. We print in-house in Edenvale and don’t outsource, so we control the quality and the timing.

No. All prices on the site exclude VAT. VAT is added at checkout.

Your Account Executive looks after your Flyerz account and all sales enquiries, from quotes to delivery. Call 0861 359 379 or email sales@flyerz.co.za.

Online through PayFast, or by normal EFT into our bank account. If you’d rather not pay yet, choose “Email me a quote”.

Once the payment reflects in our account and your artwork has been signed off. Proof of payment on its own doesn’t start the job. Please email your proof of payment to sales@flyerz.co.za with your reference number.

Standard Bank, account name Flyerz, account number 421667699, branch code 016342. Use your reference number as the payment reference. The details are also shown at checkout when you choose EFT.

Yes. Your tax invoice is emailed to you once your order is captured.

No. All orders are paid in full upfront, before printing.

Yes. Online payments are processed by PayFast. We never see or store your payment details.

Best: export your artwork as a print-ready PDF or image (JPG, PNG, TIFF or WebP) from any program, including CorelDRAW, Canva, InDesign and Photoshop. We'll adjust size, bleed and colour, and let you know if anything can't be fixed, like low-resolution images or missing fonts.

Bleed is extra background that runs past the trim line, so there are no white edges after cutting. Add 2.5 mm on every side (an A5 flyer becomes 153 × 215 mm).

At least 300 dpi at the printed size.

Please supply CMYK. RGB files can print duller than they look on screen.

Yes. Every order gets an artwork check by our Graphic Designer, and you can try the free online checker on the Artwork Guidelines page. Prices are subject to this check.

Yes. Our Graphic Designer quotes on your brief, and design adds 2 working days to your dates.

If we can open your file, small changes are free. If we can’t, we may need to quote for a redesign.

Not always. Screens and paper show colour differently (see Artwork Guidelines). Printed colour proofs are available, mainly for customers who visit the Flyerz studio.

Yes. Your Graphic Designer emails you a digital proof, and every job must be approved before it’s printed.

It depends on the product. Each product page shows your ready date when you choose your options.

Orders with approved artwork and payment in before 12:00 on a working day start that day.

On Flyers and Business Cards, yes. Express costs 20% of the print price (minimum R100, maximum R1,500) and Overnight costs 40% (minimum R120, maximum R1,700).

Faster turnaround is only available on Flyers and Business Cards for now.

10 working days.

No. Only working days count.

Our flyers are printed on 115gsm gloss art paper.

At our FLY-THRU drive-through window, 14 Laurie Rd, Illiondale, Edenvale.

Monday to Friday, 8am to 5pm. Closed on weekends and public holidays.

Yes, we courier anywhere in South Africa.

Allow your ready date plus 4 working days.

It’s worked out at checkout from your parcel weight and address. Large items like correx boards and sharkfins are charged on box size.

Yes. They just need your name and your order reference number.

Contact your Account Executive with your reference number and they’ll check with the courier for you.

Contact your Account Executive within 2 days of delivery, with photos if you can.

Yes, up until you sign off your artwork proof. Once it’s signed off, your job goes straight to plate making and can’t be changed.

Yes, with a full refund, up until you sign off your artwork. After sign-off your job is in production alongside other customers’ jobs, so it can no longer be cancelled.

If it’s our fault, we’ll reprint or refund. Contact your Account Executive within 7 days of receiving your order, with photos if possible.

We print from the file you supply, so please check spelling, numbers and details carefully. That’s what your proof is for: it’s your final chance to catch anything before we print. Once you’ve signed it off, we print exactly what you approved, so a reprint for a missed mistake is charged. Take your time with the proof, and if anything looks off, just ask your Graphic Designer. We’re always happy to help.

If the fault is ours, we reprint the affected items or refund you. Please tell us within 7 days, with photos and a few sample copies. Refunds are paid by EFT within 10 working days once your payment has cleared. Your rights under the Consumer Protection Act still apply. See our Terms.

No. Just fill in your details at checkout. No account or password needed.

Yes. At checkout choose “Email me a quote”. We email it to you and it’s valid for 30 days. Order from it when you’re ready. Prices are subject to an artwork check.

Yes. Email sales@flyerz.co.za with the size, quantity, paper and finish, and your Account Executive will come back to you.

Every month we give 2,500 free flyers to a non-profit or worthy cause. Read more.

Any genuine non-profit, community cause or person in need. No NPO number needed.

Fill in the form on the Flyerz Cares page.

Each month the Flyerz team chooses a cause from the applications we receive. The decision is ours, and we contact the successful applicant directly.